This Privacy Policy explains how Scurry collects, uses and protects personal information when you use our website and services.
Scurry is a NeoOrbit project. NeoOrbit is a trading name of Clear Solutions Online Ltd, a company registered in England and Wales under company number 13779387.
For data protection purposes, Clear Solutions Online Ltd is the controller of personal information collected through Scurry.
1. Information we collect
The information we collect depends on how you use Scurry.
Account information
When you create an account, we collect information such as:
- your name;
- your email address; and
- your password, which is stored securely in hashed form.
We may also store information about your account, subscription, preferences and use of Scurry.
Subscription and payment information
If you purchase a paid subscription, payments are processed by a third-party payment provider.
We do not store your full payment card details.
We may receive and store information needed to manage your subscription, such as payment status, customer or subscription identifiers, your chosen plan and billing history.
Links you create
When you create a shortened link, we store information needed to provide the service. This may include:
- the original destination URL;
- the shortened URL;
- URL and tracking parameters;
- the account associated with the link;
- when the link was created; and
- settings or other information associated with the link.
If you use our UTM builder without creating a shortened link, we do not store the URL or tracking parameters you enter into the builder.
Information about link visits
When somebody follows a shortened link created through Scurry, we may collect information about that visit.
This can include:
- approximate country or location;
- device type;
- browser;
- operating system;
- referring website, where available;
- traffic source;
- date and time of the visit; and
- information used to measure and analyse link activity.
We do not use or store IP addresses as part of our link analytics.
This information allows us to operate the short-link service, provide analytics to the user who created the link, prevent abuse and maintain the security and reliability of Scurry.
Website usage information
When you visit the Scurry website, we may collect information about how you use it through cookies and similar technologies.
This can include information about pages viewed, interactions with the website, device and browser information and how you arrived at Scurry.
Non-essential analytics, advertising and similar technologies are controlled through our cookie consent system.
More information is available in our Cookie Policy.
Communications
If you contact us, we may keep your message and contact details so that we can respond to you and maintain appropriate records of our communications.
2. How we use your information
We use personal information where necessary to:
- create and manage your Scurry account;
- provide our URL shortening and analytics services;
- process and manage paid subscriptions;
- provide customer support;
- communicate important information about your account or the service;
- measure and improve Scurry;
- maintain the security and reliability of the service;
- detect, investigate and prevent fraud, abuse or unlawful activity;
- comply with our legal obligations; and
- protect our rights and those of our users.
Where you have chosen to receive marketing communications, we may also use your contact information to send you news, offers or other marketing relating to Scurry.
You can withdraw your marketing consent at any time using the unsubscribe option in our emails or by changing your preferences within your account.
3. Our legal bases for using personal information
Under UK data protection law, we need a lawful basis for processing personal information.
Depending on the circumstances, we rely on:
Contract – where processing is necessary to provide the Scurry service you have requested or manage your subscription.
Legitimate interests – where processing is reasonably necessary to operate, secure, analyse and improve Scurry, prevent abuse and protect our business and users, provided those interests are not overridden by your rights.
Consent – where you have chosen to allow particular cookies, advertising technologies or marketing communications. You can withdraw your consent at any time.
Legal obligation – where we need to process information to comply with the law.
4. Cookies and advertising
Scurry uses cookies and similar technologies for purposes including:
- providing essential website and account functionality;
- remembering settings and preferences;
- measuring website performance and usage;
- analytics; and
- advertising and measuring the effectiveness of advertising.
Cookies that are not strictly necessary are controlled by our cookie consent system. Advertising and tracking technologies are not activated unless you have given the relevant consent.
You can change your cookie choices through the cookie settings available on our website.
For more information, please see our Cookie Policy.
5. Marketing
We may send marketing emails about Scurry, our services, features or offers where you have chosen to receive them.
Marketing is optional.
You can change your marketing preference within your Scurry account or unsubscribe using the link included in our marketing emails.
We may still send service-related messages that are necessary to operate your account, such as account verification, password resets, billing information or important service notices.
6. Sharing your information
We do not sell your personal information.
We use trusted third parties to help us provide and operate Scurry. These may include:
- payment processors;
- hosting, infrastructure and security providers;
- email and communications providers;
- analytics providers;
- advertising and marketing providers; and
- other technical service providers.
These organisations may process personal information on our behalf or, in some circumstances, act as independent controllers of information they receive.
We may also disclose information where reasonably necessary to comply with the law, respond to a valid legal request, investigate unlawful activity, enforce our Terms of Service or protect the rights and safety of Scurry, our users or others.
7. International data transfers
Some of the third-party services we use may process or store information outside the United Kingdom. Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable data protection law and that appropriate protections or safeguards are in place where required.
8. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing the Scurry service and meeting legal, accounting, security and regulatory requirements.
How long information is retained can therefore depend on the type of information and why we hold it.
If you delete your Scurry account, your account data, links and associated link analytics are deleted.
We may retain limited information where we are legally required to do so, such as records relating to payments, taxation or legal obligations.
9. Your rights
Depending on where you live and the circumstances, you may have rights over your personal information.
Under UK data protection law these can include the right to:
- access personal information we hold about you;
- ask us to correct inaccurate information;
- ask us to delete your information;
- restrict how we use your information;
- object to certain uses of your information;
- receive certain information in a portable format; and
- withdraw consent where we rely on consent.
Not every right applies in every situation.
To exercise your rights, contact us at [email protected].
If you are in the UK, you also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how we handle your personal information.
10. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based service can guarantee absolute security.
You are responsible for keeping your Scurry account credentials secure and should contact us if you believe your account has been compromised.
11. Children
Scurry is a general-purpose service and is not designed or specifically directed at children.
We do not knowingly collect personal information from children where doing so would require parental consent under applicable law.
12. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to Scurry, how we process information or applicable law.
The latest version will always be available on our website. Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected users.
13. Contact us
If you have questions about this Privacy Policy, how we use personal information or your data protection rights, contact us at:
Scurry / NeoOrbit
A trading name of Clear Solutions Online Ltd
Company number: 13779387
Email: [email protected]
